ADI's call center technology encompasses automated phone systems. These phone systems are state-of-the-art computer telephony integration systems, which include IVR (interactive voice response) and voice broadcasting features.

In today's fast-paced environment, it is important for your call center or customer service departments  to be equipped to deliver high quality service. Our ADI Contact Solution combines access to E-mail, live chat with an agent on a web site, web page interaction, and live call answer. Our call agents can quickly access account history, order history and current status, as they interact with your client management systems.

 When we deploy ADI Contact solutions, our answering services provide:

  • Voice self-service: interactive voice response (IVR), interactive voice and video response (IVVR), outbound dialing, and speech-enabled self-service systems

  • Messaging: SMS, email, standards-based voice mail

  • Management for internal call centers

  • Contact center technology: outbound dialing, intelligent routing applications and screen pop applications

  • Unified communications solutions: standards-based voice-mail systems,  traditional voice, IP telephony, video messaging, SMS, email, and fax communication

ADI uses cutting edge telecommunications based on VoIP technology, which integrates the telephone network (voice) and the data network (IP). The convergence creates a unified network that offers a wide range of data collection and call handling features. These include sophisticated inbound-call routing and queuing, recording for quality control and training purposes, Web-based reporting and management tools, and the flexibility of establishing interviewing and tracing capabilities.

ADI has a proven record of delivering successful phone applications for the credit management, mortgage, and healthcare industries.

Our call professionals are experienced in the development and deployment of any type of inbound and outbound call application. ADI's technology supports both a physical call center and virtual (at-home) agents. This provides for unlimited capacity and for trained field interviewers to conduct telephone data collection with all systems and applications managed and monitored from our ADI's Atlanta call center.

ADI's call centers provide secure and redundant environments for maximum protection of our clients. From small calling campaigns to projects that require broadcasting or answering of millions of calls, ADI's call technology can do the job!

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